Consumer Protection Should be Paramount for Companies: Consumer Affairs Secretary

In his address at the 17th India Digital Summit (IDS 2023), Rohit Kumar Singh, Secretary, Department of Consumer Affairs, Government of India said consumers must be protected in the digital world without causing any hurdles to the advancement of the technology.

“The whole consumer protection paradigm is about fair-trading practices. You might be the world's largest company but the balance between the seller and consumer needs to be maintained,” Singh added.

“India is strong, resilient, robust, which has absorbed the shocks and bounced back. An anti-fragile nation is one that bounces back, provides better delivery and better solution, and is better than what it was before the shock. The Covid crisis, the Ukraine geopolitical crisis and many other things happening across the world have proven that India now is anti-fragile with a capacity to bounce back,” he said.

Elaborating on technology disruption over the years, the Consumer Affairs Secretary said, “Internet has changed from provider of information to interaction, to transaction and now is on the verge of transformation. However, we are yet to fully realize the last milestone, which is transformation.”