“As far as the customer is concerned, the interface is the product” — Jef Raskin, who started the Macintosh project for Apple
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Security threats are evolving, complexities are increasing and the solutions need to be constantly updated
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There is no doubt about it – prescott’s customer relationship management has turned into a pure case of ‘mismanagement’
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“The real problem is not whether machines think but whether men do” — B. F. Skinner, Social Philosopher
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When you spend on IT, you need have a sense of direction, a proper roadmap for implementation and it is imperative to have a clear matrix that will define the success of IT investments
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Techniques, metrics and best practices exist. What is needed is the organisational will to implement them
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“[Disaster] refocuses us in a very intense way… [...] people behave better than in ordinary life and [...] people find the meaningful role of deep social connections and see their absence in everyday life.” — Rebecca Solnit, author of A Paradise Built in Hell in an interview to TIME
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It is necessary for us to work towards collective resolution, else the flames of our conflict cannot but burn or singe all those around us
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