The Gemmet case, in my view, could be looked at through several lenses — for example, what ‘higher purpose’ or meaning does a professional manager derive his actions from?
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“The closer you get to excellence in life, be prepared to lose some people on your journey” — Tony A. Gaskins Jr
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How can the Board decide what needs to be done with a member of the MC without the knowledge of the CEO?
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Anand must put the facts on the table. Call a cross functional team to analyse. Create a recovery plan
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“Technology gives us power, but it does not and cannot tell us how to use that power. Thanks to technology, we can instantly communicate across the world, but it still doesn’t help us know what to say” — Jonathan Sacks
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Customer support has to become humane, it has to be about helping and every call can be uniquely solved
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The fundamental problem is that of an approach to IT. Current approach to business, profitability, costs and performance are all rooted in the industrial era
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Mount the elephant and guide it in a coherent business direction: Don’t allow its bulk to hide the way ahead!
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