TRAI Wants ASPs To Report On All Major Network Outages Within 24 Hours

Telecom Regulatory Authority of India (TRAI) on Tuesday said all Access Service Providers (ASPs) have been directed to report on all incidences of major network outages affecting the telecom services to the entire consumers of a district (revenue district as defined by the Union/State Government) continuously for a period of more than four hours, within 24 hours of their occurrence.

The ASPs under the directive will also have to report on the root cause of such major network outage and corrective actions taken within 72 hours of restoration of services.

“It has been observed that incidences of major network outage of telecom networks occurring due to technical reasons or due to natural calamities are not reported by the Telecom Service Providers (TSP) to TRAI. These major network outages in the country for prolonged duration, especially in border and hilly areas, adversely affect the availability or quality of service in affected areas,” TRAI said in its press note.

TRAI went on to explain that the directive has been brought to action immediately to understand the root cause of major network outages and get relevant support from local authorities extended to the service providers, if needed.