IT player Infosys has entered into a strategic collaboration with Proximus Group, Belgium’s top digital services provider, to unlock new business opportunities and enhance customer experiences.
The partnership, as per Infosys, will focus on integrating Proximus Group’s Communication Platform as a Service (CPaaS) and Digital Identity (DI) solutions with Infosys’ digital capabilities to deliver cutting-edge innovations in customer engagement and security.
The collaboration will leverage the strength of Proximus’ international affiliates, including Route Mobile and Telesign, to create AI-driven digital assistants and omnichannel customer engagement tools, backed by enhanced fraud prevention technologies.
Infosys will provide its expertise in digital services, working closely with Proximus to ensure trusted communication and security for global customers. This partnership is expected to enhance the digital experiences of both businesses and residential customers.
“We are excited to build upon our long-standing relationship with Proximus through this expanded collaboration. Infosys’ strong capabilities in digital services combined with Proximus Groups’ expertise in CPaaS and DI solutions will redefine omnichannel customer engagement and AI-driven digital assistants for the industry,” said Upendra Kohli, Executive Vice President – Communication, Media and Technology (Americas & Europe) at Infosys.
In a statement, Antonietta Mastroianni, Chief Digital & IT Officer at Proximus, said, “We are delighted to strengthen our long-standing collaboration with Infosys. By leveraging Infosys’ global reach and our expertise in CPaaS and DI Solutions, the collaboration will drive innovation and deliver superior customer experiences for our joint customers. We are confident that our mutual deep expertise and proven track record will be instrumental in this two-way partnership.”
The partnership is also expected to address the growing issue of digital fraud.
Christophe Van de Weyer, Telesign CEO, said, “We all know digital fraud is on the rise. This partnership with Infosys will make it easier for enterprises to integrate our digital identity portfolio into their fraud prevention and engagement platforms to deliver the highest levels of trust to their end users. It supports Proximus Group’s ambition to become the worldwide leader in digital communications by enabling trustworthy engagements globally.”
_20240915142518_original_image_16.webp)