India’s First-Ever Banking Metaverse Launched By Kiya.ai

Kiya.ai has launched India’s first-ever Banking Metaverse – Kiyaverse. It pioneers use cases of merging real-world banking with Metaverse banking through an avatar (virtual humanoid) based interactions.

Ever imagine being able to visit your bank branch virtually (without leaving your home) or conveniently discussing investment plans with an advisor? Well, the day is not far when you will be able to transact, access banking information and avail various banking products from the comfort of your home. That’s where Kiyaverse comes in.

“While digital banking is functionally interdependent and inclusive, it is all too often seen as being emotionally detached. Metaverse allows banks to use cutting-edge technology with a human touch which will significantly deepen and personalize customer interaction. Kiyaverse offers meaningful applications in the Metaverse that apply to relevant business use cases in the real world,” said Kiya.ai MD and CEO Rajesh Mirjankar. 

Kiyaverse is being launched in phases. In the first phase, Kiyaverse will allow banks to extend their own Metaverse for clients, partners, and employees, through services that will include Relationship Manager & Peer Avatars and Robo-advisors. It plans to have tokens as NFTs and support CBDC to enable open finance in a Web3.0 environment. The banking metaverse will interface its Open API connectors with Aggregators, and Gateways to enable a Super-App and Marketplace on the metaverse. With the introduction of Haptics enabled Headsets, the Kiya.ai metaverse will provide a near real-world interaction using the internet of senses.

The banking metaverse will enable customers to use their personalized avatars on digital banking units, mobiles, laptops, VR headsets and mixed reality environments. The platform will bring banking services from the real world to the virtual world and vice-a versa, interacting with a relationship manager’s avatar creation and customisation, AI-based digital customer interaction, portfolio analysis, wealth management, co-lending, and corporate banking.