84% Indian Organisations Will Scale/Achieve Enterprise-wide RPA Deployment By 2025: Survey

A survey has revealed that 84 per cent of Indian organisations will scale up their robotic process automation (RPA) initiatives or achieve an enterprise-wide RPA deployment by 2025.

The survey has also highlighted that as many as 90 per cent of Indian organisations do not have the enterprise-wide RPA program. This is despite 88 per cent of the organisations agreeing that automation would be critical for business customer experience, and competitive success within the next three years.

This survey also found that automation has lately become an important accelerator as enterprises look to achieve exponential growth.

Between 2020 and 2021, automation spending has continued to accelerate as 82 per cent of the organisations in India have increased spending. Further indicating the growing prioritisation for automation, 32 per cent of the Indian organisations have increased automation spending by 20 per cent. The top business priorities for implementing automation include improving operational efficiencies (82 per cent), delivering effective customer experiences (76 per cent), and streamlining processes (70 per cent). 

The survey found that 38 per cent of the organisations already have non-IT domain employees involved in automating aspects of their work in 2022, while 40 per cent plan to get their employees involved across India.

In a statement, Scott Hunter, Vice President- Strategic Engagements & Transformation, Asia Pacific, and Japan, UiPath said, “In this fast-changing dynamic world, automation has become a requirement for businesses to excel and their customer experience excellence with competitive success. In the next couple of years, we expect Indian organizations to fast-track automation implementations alongside an increased focus on intelligent process automation”. 

The IDC APJ Automation Survey 2022 revealed that 84 per cent of the Indian organisations have identified an end-to-end automation solution as a must, significantly higher than the APJ average of 50 per cent.