Despite the promise of rapid growth, the report found that India’s overall AI adoption maturity remains moderate, with a score of 2.47 on a 4-point scale, a slight increase from 2.45 in 2022
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Indian companies allocate an average of 24 per cent of their revenue to digital technologies, higher than United States' 20 per cent and the UK's 22 per cent
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The report revealed that over half (54 per cent) of surveyed organisations are channeling their cloud investments towards AI-driven initiatives
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Industries such as Capital Markets, Software and Platforms, Banking, Insurance and Retail are expected to see the biggest changes globally, with automation or augmentation affecting 49 per cent to 71 per cent of working hours
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73 per cent of leaders in industry support the formation of such boards to oversee the practices regarding AI in organisations
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India's customer service fails to deliver as billions of hours are lost waiting to connect on phone call
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PayNearby's 'MSME Digital Index 2024' shows 65 per cent of small businesses using digital tools, with a positive impact on operations and sales
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The report, titled 'Think India Think Retail 2024', reveals that the number of these underperforming centres, defined by vacancy rates exceeding 40 per cent, escalated from 57 in 2022 to 64 by the end of 2023
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