Leadership is a 24x7 job – Kayplas had better shape up or return to stores
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“Leadership is about taking extreme ownership. It means you alone are responsible for all mishaps. You cannot pass the blame” — Parag Kar VP, Government Affairs, India and South Asia at Qualcomm
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Employees follow a leader’s actions not mere words in a statement
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A consistent brand does not emerge from conformist employees
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“Somewhere along the way America became a giant mall with a country attached” — Ben Fountain, Billy Lynn’s Long Halftime Walk
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A brand needs to drive business to its store. Just being in a good mall is not enough
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Gigil should leave no stone unturned in reaching out to its potential mall customers
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Gigil should engage with the mall team and understand their long-term plans
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“Your premium brand had better be delivering something special, or it’s not going to get the business” — Warren Buffett
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What distinguishes a good mall from others is the mall management’s positive approach to its shoppers
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