Humans have mind, heart and soul, and so do organisations
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“Your most unhappy customers are your greatest source of learning” — Bill Gates
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The quest for quality, especially in the food business is a funny thing
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Startups always hire fewer staff or staff that is not qualified as they want to keep their salaries low
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“Crime? What crime? ...My killing a loathsome, harmful louse, a filthy old moneylender woman ... and you call that a crime?” — Fyodor Dostoyevsky in Crime & Punishment
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During a crisis, it is important for the leaders to send clear messages to all, else the atmosphere will be vitiated
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When we decide on an action, we should blank out the name of the employee by K. Shankar
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Leadership must take decisions that try to achieve fairness and not be seen to take sides
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“What, at root, is justice? When I speak to children about the Preamble to our Constitution, I explain justice as ‘being fair’. But how can one be fair if the laws are not adequate and the interpreters of the law not sensitive? ...Over the years,women have been treated as second-class citizens despite constituting half the human race. They are particularly vulnerable because of the patriarchal mindset that affects every aspect of their lives...” — Justice Leila Seth in author's note in her book Talking of Justice: People’s Rights in Modern India
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The writer has had a 40-year corporate career running different businesses throughout this period. He was a CEO of global companies for 18 years
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