The Scope That AI Represents Is Endless

On the company’s relevance a decade from now: The whole academic experience is becoming increasingly student-centric with the proliferation of newer technologies in the higher education space and this trend is bound to increase manifold in the years to come. With our student-focused OneStop solutions and artificial intelligence products, we are already in sync with today’s customer expectations but ten years down the line, our smart automated business processes and intelligent student-centered service models will be more relevant than ever.

On the future of the business: In this century, the help desk is becoming increasingly personalised and much less complicated to deal with. The integration of AI increases the overall productivity, reduces costs, removes human shortcomings and provides reliable and quicker responses. We can say that the future of customer experience revolves around the customers wanting everything at their fingertips. With the continued development in robotics process automation and business process automation, we will be proactive, powerful and will provide highly personalised services.

On the importance of AI and blockchain to the business: Smart automation induced by AI and transparent, secure access provided by blockchain is set to benefit the academic customer service industry. For businesses like ours, they are bound to benefit from our internal processes as well as help us in providing consistent customer experience to our end users. In the dominion of the customer service industry, these technologies will revolutionise not just how clients receive support from IT service management professionals, but also how clients would be able to self-help. The possibilities AI represents are, literally, endless.

On direct and indirect wealth creation: Initially an IT help desk service provider, BlackBeltHelp eventually ventured into supporting student life cycle management. We intend to improve student retention rates by improving student engagement through understanding the student life cycle.