Bank of Baroda Launches Video Re-KYC For Easy Document Updates
In a strategic maneuver aimed at elevating customer ease and satisfaction, Bank of Baroda, a government-owned bank, unveiled its innovative Video Re-KYC (Know Your Customer) service on 22 August. This novel offering presents customers with an alternative pathway to fulfill mandatory periodic KYC document updates, obviating the need for physical visits to the bank's branches.
The bank's recent statement highlights the advantages of this fresh initiative: "Customers with pending Re-KYC can swiftly complete their video KYC in a matter of minutes, eliminating the requirement to visit a branch." This move underscores the bank's commitment to streamlining processes and enhancing the overall customer experience.
Beyond simplifying the re-KYC procedure, the video KYC facility substantially heightens the overall customer journey. The Bank of Baroda encourages customers with pending Re-KYC updates to utilize this seamless and user-friendly solution for a hassle-free verification process.
To access the benefits of the Video Re-KYC service, certain criteria must be met by customers. They must be Indian residents aged 18 years or above, and possess a valid Aadhaar number and original PAN card.
The process to avail the Video Re-KYC service involves several steps. Customers initially access the Bank of Baroda's website to complete an online Re-KYC application, submitting basic identification information. Following application submission, a bank representative will engage in a video KYC call with the customer. Customers should prepare their original PAN card, a plain white sheet of paper, and a blue or black pen for this step. Video Re-KYC calls are available during business hours (10:00 AM to 06:00 PM) on all working days. Once the video session concludes, the customer's updated details seamlessly integrate into the bank's records, and a confirmation message is sent to the customer.
