Allowing People To Innovate
On the company’s relevance a decade from now: The enterprise customer communication is a $7 billion market. Countries in Southeast Asia, including India are ideal markets for cloud telephony due to the relevance and ease of voice communication. Due to the rise in investments in the commercial sector and on-going network infrastructure developments, cloud telephony is a very attractive option.
On the future of the business: Cloud telephony will soon be the backbone of all enterprise communications. Just like servers, there used to be receptionist sitting on the front desk with a black box underneath it or an IT room with a specific server where digital telecom connectivity would be used to set up intercoms, desk phones, etc. We have reached a stage where we now enable over 4 million conversations between businesses and their customers every day.
On the importance of AI and blockchain to the business: Cloudy telephony has delivered great value to our customers by automating simple and mundane tasks. IoT, blockchain and AI are at a very nascent stage in the country. So far, the adoption of AI has been to the extent of using chat bots in customer support solutions. AI has much more potential than that and we have barely scratched the surface. Keeping our platform reliable is at the forefront of everything that we do.
On the possibility of shrinking jobs due to technology intervention in the sector: Automation is a long-lasting challenge. Companies must set up processes where they help people rediscover themselves. We are of the firm opinion that repetitive, automated tasks must be taken care of by technology leaving people the time and mind space to innovate.
Message to young entrepreneurs and startup founders: Be bullish about your dream. Invest in your team.
_20240904170929_original_image_33.webp)
