A Company With A Futuristic View

On the company’s relevance a decade from now: In the coming ten years, most of the digital transactions that employees make will be through Zeta. It will make a meaningful difference to their lives and change several processes for the better. So much so that people would have forgotten how they used to make payments in the past.

On the future of the business: The digital payments space in India is at a nascent stage, but rapidly evolving. In fact, even our regulations are changing.  We have built Zeta with a futuristic view and are geared to handle this evolving landscape.  

On the importance of AI and blockchain to the business: AI is an essential element similar to how databases were to a software system a decade ago and continue to be right now. AI is going to become a fundamental building block for technology and we have already adopted it on our platform. At Zeta, we have put in place technologies that can detect tampering and duplication in bills submitted for example, by extracting various features of images submitted by employees. This helps our back-end operators to discard invalid bills in an instant and notify users accordingly, making the entire process more efficient.

On direct and indirect wealth creation: Our primary objective is to ensure that employees benefit from every transaction they make with Zeta. This is in terms of savings. If you look at the possibility, an employee can save close to Rs 80,000 or more, depending on the number of benefits he can avail. Since Zeta makes the reimbursement process so simple employees are likely to take full advantage of this. Corporates too can save significantly in overheads and logistics by deploying Zeta’s digital solution.  Given that we have close to 30 million employees that can benefit from this, we are looking at creating a total savings of about $40 to $50 billion.