Author
Suman Reddy is managing director of Pegasystems in India. Pegasystems Inc. is a Nasdaq listed company that develops agile and strategic applications for sales, marketing, service and operations.
Even as the benefits of AI that include customer satisfaction, revenue lift, and efficiency gains can be very compelling, enterprises must be liable for the actions driven by their AI solutions. Ignoring this could cost a company heavy in the form of irreversible damage to their supply chains, engagement programs, brand reputations, and bottom lines.
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