Author
The writer is freelance retail consultant and trainer. He has over 10 years experience in modern retail as Operations Head of Food World, now Spencer’s Super Markets, Hyderabad. He was also the Operations Head of India’s first Hypermarket, Giant, now called Spencer’s in Musheerabad, Hyderabad
Improve the quality of the shop floor sales staff. At the same time, give powers to those in charge to draw a line with a rude customer
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