Wipro on Tuesday said it had been selected by Nokia to transform the latter’s employee service desk into a state-of-the-art, real-time IT support system.
The deal, worth multiple millions of dollars, will see Wipro deploying an AI-powered, cloud-based solution tailored to cater to Nokia’s vast workforce which spans approximately 86,700 employees across 130 countries.
The initiative aims to enhance the digital workplace services at Nokia, leveraging Wipro's AI capabilities and cloud technology to provide a more responsive, secure, and efficient support system. The project will feature an experience-driven, omni-channel global service desk designed to offer Nokia employees flexible, secure services, enabling them to thrive in a hybrid work environment.
Designit, a subsidiary of Wipro that specialises in user experience strategy and implementation, will conduct extensive user research to ensure the IT support is not only personalized but also delivered at precisely the right time to meet employee needs.
“Generative AI is fast becoming a critical component of Digital Workplace services,” said Vinay Firake, Sr. Vice President & Managing Director Nordics, Wipro.
“We are proud to work with Nokia on building an IT support solution that will improve the employee experience. Our technology cloud-based expertise, combined with our design-led approach, will provide Nokia employees a highly personalized support, allowing them to better leverage technology and deliver better value to their customers,” Firake added.
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