Rezo.ai Introduces Conversational AI ‘Converse’

A Conversational AI platform is disrupting the customer service segment in India with its cutting-edge solution, CONVERSE, for richer customer experience this festive season. With the ability to understand the customer mood, predict interest levels, jargons, and lingos, CONVERSE provides appropriate and personalized responses to customer queries.

During the festive season, there is a sudden in sales across industries like Travel, Ecommerce, Insurance, etc. Increased sales also mean that sellers need to ramp up their customer support teams to be able to handle customer queries regarding the change in order, delivery timing, complaints, replacement, refunds, feedback and much more. The customer expectation remains intact and they look to have real-time personalised responses to their queries along with frictionless, on-demand and data-driven experience to help them make better decisions. Rezo.AI is helping brands provide enriched customer experience with its solution CONVERSE that delivers intelligent communication with a human-like context.

Rezo.ai’s team has worked for two years to build their proprietary algorithms primarily using Natural Language Processing and Machine Learning. Its solutions help understand human conversations, interpret them and respond by automating workflows. Their technology is language agnostic and providing real-time assistance to customers through different mediums like WhatsApp, Email, Live Chat and Social Media.

Commenting on the same, Rashi Gupta (PhD), Co-founder & Chief Data Scientist at Rezo.ai says, “Brands are expecting bumper sale during the festive period and are required to add agility, nimbleness, efficiency, and effectiveness to their customer services. The festive season provides a great opportunity for us to deploy our Conversational AI technology that allows businesses to accommodate the surge in traffic without ramping up the teams or getting stressed about the response time, making it a profitable affair for businesses on one hand, and enriching experience for customers on the other. We have enabled both pre-sales, as well as post-sales customer, queries over WhatsApp and Email for multiple enterprises, by handling up to 90 per cent of conversational traffic end-to-end with personalized responses.”

Leveraging the benefits of CONVERSE, Rezo.ai powers next-gen customer support for brands like Aurelia, W, Delhivery, Car Dekho, etc to help them build personalized relationships with their customers without much assistance.