National Australia Bank Opens Innovation Centre In Delhi NCR

National Australia Bank (NAB) has opened its second office of innovation centre at DLF Downtown in a move to improve its operational services to support customers and strengthen the bank’s technology teams.

The new office sits alongside its investment in upskilling and training programs for colleagues including FINSIA’s recognised career qualified in banking accreditation (CQiB), a distinctive leadership program for all leaders and a wide range of cloud training programs through the NAB cloud guild, including the AWS it builds cloud up program open to all colleagues. Across NAB, more than 5600 cloud certifications have been gained since the program began in 2018.

“With more than 93 per cent of customer interactions now taking place online, the need to invest in technology, operations and digital capabilities has never been greater. the new office would allow NAB to increase its expertise across important areas including cyber security, technology, lending services and payments,” said Neeraj Goyal, executive and country head, NAB innovation centre.

This is the bank’s third office space in India located in DLF Downtown which supports more than 700 colleagues working in technology and operations teams. NAB now has more than 20,000 square metres of office space across buildings in India.

“The move towards digital banking and digitised services continues to grow. To address that we’ve been growing quickly over the last 19 months, tapping into India’s vast information technology and operations ecosystem, complementing teams in Australia and other global locations that we support,” Goyal added

NAB is Australia's second-largest bank and unveiled the NAB Innovation Centre India, based in Gurugram in July 2022.