Leadership Lessons From A Willingness To Serve
Should we measure success in life from the wealth accumulated through it? Perhaps not. A successful life is an inspiration to the people around it. 'Humility and Agility – A Life of a Hotelier' by K. B. Kachru documents such a life. Kachru’s memoir does not simply disclose the inner workings of the hospitality industry – and it does that too – it also reveals his life’s philosophy and the mantras that inspired his climb up the corporate ladder.
The author is among the most respected hoteliers in the country. He is at present Chairman Emeritus and Principal Advisor, Radisson Hotels Group - South Asia. Prior to his present role, he has served as Executive Vice President of the same group, responsible for the overall strategy, hotel development, management, and functional support. During his five-decade-long tenure in the hotel industry, he has also been head of the ITDC hotels.
In his captivating memoir, Kachru takes the reader on a journey through his remarkable career, sharing valuable insights and personal anecdotes that offer readers a profound understanding of the hospitality industry, apart from lessons in leadership and albeit, life itself. The book is divided into several sections, each providing a unique perspective of Kachru's journey. Each section tells of the principles that have guided the author through his illustrious career, particularly the dual qualities that define his approach to both work and life itself – humility and agility.
*The Core Theme is Humility
The book gives the reader an insight into not just the man and the leader, but the hospitality industry too. It teaches the reader how to find happiness, to be humane and successful. The three attributes, it goes without saying, are interlinked. He emphasises the importance of humanity in the hospitality industry. Kachru believes that true hospitality is rooted in humility – a willingness to serve, understand, and empathise with guests.
Customers are the heart of any business. A true veteran knows how to nurture that heart, the author believes. This theme runs through the book, reminding us that in any service-oriented industry, nurturing the customer is truly the keyword for success. This key principle is not only a lesson for aspiring hoteliers but for achievers in any business in the world. The book continually underscores the power of putting others first and approaching one's work with a humble heart.
Kachru's exciting and sometimes harrowing experiences, as revealed in the chapter Flashbacks and Memorable Experiences, provide an insight into how he was able to adapt to challenges. The book reveals his humble beginnings and his most challenging stumbles, underscoring the importance of resilience and determination in the face of difficulties. The chapter on Leaving the Public Sector highlights the difficulties professionals in India face when transitioning from the public sector to the private sector, especially under challenging circumstances. This chapter offers lessons on overcoming obstacles and finding solutions.
The book is replete with invaluable lessons that inspire the reader. It offers a candid and comprehensive understanding of the dynamics of the hospitality industry that should appeal to both industry insiders and those considering a career in it. The inspiring lessons should prove an invaluable resource for those striving to navigate their way through the hospitality sector. Aspiring leaders in the corporate world and hotel industry professionals could draw strength from Kachru’s own experiences in overcoming hurdles.
The chapter on Ideas on Leadership offers great learnings for future leaders and emphasises on empowerment, having a succession plan, taking a step back, the secrets of dealing with people, compassion and most importantly, relationship building. The book also offers several important home truths, of which three stand out. Firstly, our life is a journey. Secondly, everything starts with people and authentically connecting with them. Thirdly, the author emphasises, that leadership has a lot to do with empowering others.
Kachru talks of an array of attitudes that can be learned and embraced by leaders from all walks of life. His inspiring moments and personal anecdotes are woven seamlessly into key leadership lessons, providing readers with practical insights they can apply to their own professional and personal lives. The book reveals the author’s love of and dedication to his career. It narrates the pivotal role played by people he encountered through his life journey.
The book 'Humility and Agility - A Life of a Hotelier’ is a delightful and insightful read. It's a book that will inspire you, whether you're in the hospitality industry or pursuing your dreams in any other field. Kachru's message of humility and agility is universal and this book leaves a lasting impression that will resonate with readers from all walks of life.
