Infosys Strikes Multi-year Collaboration Deal With First Abu Dhabi Bank To Modernise IT Infra

IT player Infosys has signed a multi-year strategic collaboration with First Abu Dhabi Bank (FAB), the largest bank in the United Arab Emirates (UAE). The partnership aims to optimise and modernise FAB’s IT infrastructure services.

Infosys will leverage its cutting-edge technology suite, Infosys Cobalt, to deliver industry-leading infrastructure-managed services to FAB. These services include enhancing service desk capabilities and integrating enterprise tools to drive significant improvements in service quality, risk reduction and overall business outcomes.

One of the key highlights of the collaboration is the incorporation of artificial intelligence (AI) and machine learning (ML) based automation, which will provide self-healing and self-help capabilities. This automation will streamline IT operations, enhance efficiency and minimise manual intervention, thereby boosting overall productivity.

Additionally, Infosys will implement proactive and prognostic monitoring solutions to improve the resilience of FAB's infrastructure estate. This approach will enable early detection of issues, leading to reduced downtime and ensuring seamless business continuity for the bank's operations.

The collaboration will also focus on blueprint-based environment provisioning, which is expected to significantly reduce provisioning time. This will enable FAB to accelerate its time to market for new services and products, thereby enhancing its competitiveness in the rapidly evolving banking landscape.

In a statement, Dennis Gada, Executive Vice President and Global Head of Banking & Financial Services, Infosys, said, “FAB recognised the need to transform their IT operating model, and entrusted Infosys with their IT infrastructure, enabling their digital journey to proceed faster and with more resilience on the backend. By leveraging our global expertise and investments in AI, cloud and infra, Infosys will also enable FAB to transition to an outcome-oriented, automation-driven execution model and help position it as a digital leader in the financial services industry.”