DHL Express, the Indian division of the world’s largest logistic company Deutsche Post believes that it is the passion of their employees that differentiate DHL with its competitors and make it a world class organisation.
Sunjoy Dhawan’s, vice president, HR, DHL India says, “At DHL Express, the leader’s job is to be actively engaged to ensure that people are having a best day every day. Leaders are involved in motivating, guiding, reviewing and enabling team members actively to ensure they live up to delivering great service quality, earning loyal customers and building a profitable enterprise.
In 2009 the company introduced Certified International Specialist (CIS) programme, a unique and ambitious initiative to take its 100,000 strong workforce across the globe, through a structured learning route, starting from induction into the company and going on to in-depth knowledge of the various functions. The USP of this programme is the distinctive delivery model which is done in-house by its own managers and imparted in a friendly environment, leaving each CIS trained employee with a sense of pride in being a part of the world’s leading logistics company.
DHL’s Umang Fellowship programme assists its frontline employees in pursuing higher education and acquiring new skills. The selected employees are entitled for reimbursement of their tuition and examination fees as well as the cost of study materials. Another scholarship programme, Upstairs, supports the educational success of employees’ children. Qualifying students are reimbursed their school fees, books, coaching charges and equipped with laptops.
Arshad@businessworld.in
BW Reporters
The author is Senior Correspondent with BW Businessworld
_20241106193252_original_image_39.webp)
_20241106124408_original_image_40.webp)