_20240502175747original_image_26.webp)
Following the recent actions taken by the Reserve Bank of India (RBI) against Kotak Mahindra Bank for deficiencies in its IT inventory system, a customer took to social media platform 'X' to accuse the private sector lender of scamming and conning him during an attempt to open an online current account.
The customer, Piyush Dewan, alleged that he lost Rs 10,000 while trying to open an online current account with Kotak Mahindra Bank. Although the money was refunded after his tweets went viral, Dewan stated that the bank has not yet provided an official explanation for the initial issues.
Dewan shared his experience on 'X', claiming that he fell victim to the online current account opening process of Kotak Mahindra Bank a week before the RBI's intervention. According to Dewan, he initiated the process on 18 April through the bank's website and completed the online form, but did not upload the required documents.
After receiving an SMS from the bank to complete the process, Dewan uploaded the documents on 19 April as per the provided workflow. Despite receiving OTP confirmations, he did not receive any communication regarding the newly opened account after transferring Rs 10,000 via UPI.
Following several days of waiting without confirmation, Dewan visited the bank branch, where employees were unable to locate any records of his account. Dewan suspects that either fraudulent activity occurred during the application process or there is a flaw in Kotak Mahindra Bank's system.
As Dewan's tweets gained traction, Kotak initiated a refund, but Dewan expressed disappointment in the lack of communication from the bank regarding the issue. He emphasised the loss of trust in Kotak Mahindra Bank's system and called for transparency from the institution.
