<p>Food odering app, TinyOwl, has teamed up with customer interaction management platform expert, Ameyo to power its inbound and outbound food ordering processes.<br><br>Prior to implementing Ameyo, TinyOwl had got frequent consumer requests on call drops. This led the company to search for an intelligent contact center technology that was capable of automating the entire dialing process, reducing call abandonments and powering customers’ experience.<br><br>The company’s mission is to deliver seamless experience with low time to turnaround their queries. The app’s elegant and minimalistic interface automatically detects users’ location or gives them the choice to type in another location. From confirming the order to informing the customer about the estimated delivery time, the app does it all for its users.<br><br>TinyOwl has currently 140 licenses from Ameyo which robust both outbound and inbound call processes of TinyOwl. Ameyo has been successfully customized to sync with TinyOwl’s requirements and has carried out URL-based integration with Tinyowl’s in-house CRM as well which will now enable agents to resolve customer queries quicker.<br><br>TinyOwl has always believed in customers’ first theory and have reduced the dropped calls drastically with the help of Ameyo. This led to the increment in their business volume. The abandoned calls, if any, get automatically listed on the Ameyo system which makes it easy for the agents to follow up. Faster deployment, rapid and easy scaling-up, and executing a new service request in flat three days are some of the exceptional attributes of Ameyo that reinforced the choice of technology for TinyOwl.<br><br>(BW Online Bureau)</p>
