<p><strong><em>Esther Lalsiamthari <span id="cke_bm_132S" style="display: none;"> </span></em></strong><span style="display: none;"> </span><em>suggests graduates to consider the BPM industry as a lucrative option, as it invests in growing your knowledge and skillsrelevant in today's dynamic environment<span id="cke_bm_132E" style="display: none;"> </span></em><span style="display: none;"> </span><br><br>Combining competitive compensation and benefits, performance-based rewards, leading-edge work environment, and training and development into becoming world-class professionals - these are all important to today's fresh graduates, who need to develop skills and experience to become successful. Equal opportunity employers who welcome those without previous work experience such as fresh graduates, regardless of fields of study/course, give them the immediate opportunity to support global brands, and continuously invest opportunities for growth and development - are characteristics of global companies in the Business Process Management industry.<br><br>Business Process Management (BPM) industry is a people business - relying on a talented workforce to provide superior service to clients and customers through various service channels such as phone, chat, email, back-office and others. Because of the extensive and continuous training as well as career development program invested into employees, fresh graduates can excel - and excel fast- irrespective of thecollege educational field/course they pursued.<br><br>Convergys, a global leader in customer management with 125,000 employees operating in 31 countries, and the first US-based BPM company to operate in India,is one example. With global clients coming from various industries, such as telecommunications, financial services, technology, healthcare to name a few, combined with a variety of career roles offered by the company such as operations, training, quality, talent acquisition/recruiting, IT, human resources, and so many others, there are countless avenues to explore a myriad of career paths at any point in one's career, enabling long-term growth.<br><br><strong>What can be learn from a fresh graduate who succeeded in a BPM career?</strong><br>Esther Lalsiamthari, an agent supporting a financial services account, just graduated from college when she joined Convergys, Gurgaon. Esther completed her BA in English Honors from Shillong and joined the company two years ago, at a young age of 23 years. A desire to learn and grow motivated her to join Convergys and be part of the 3 million total India BPM industry workforce.<br><br>"Before I started employent, I heard lot of good things about the BPM sector and its attributes ofcareer growth, recognition and competitive compensation. The hands-on Communications and product/service training, as well as regular coachingI received when I joined Convergys all helped pavemy path for a rewarding and fruitful future. I am glad that through it, I have become a global professional. I never thought my first job will give more than I desired or yearned for, in such a short span of time. Within just a few months, I was promoted to Senior Customer Service Representative," Esther says.<br><br>Also a top performing Agent among 13,000 employees in the India operations of the company, Esther dreams of eventually becoming a Trainer, and adds her advise to college students who are about to graduate and seek employment: "My suggestion to graduates is to consider the BPM industry as a lucrative option, as it invests in growing your knowledge and skillsrelevant in today's dynamic environment. You don't have to leave the organization to learn about a new industry or type of work. And because BPM continues to grow, there's more room to go up the ladder and countless paths to explore - it's not just a stepping stone, but a long-term career prospect."<br><br><em>The author is working with Convergys, Gurgaon</em></p>
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