“Coaching is releasing a person’s potential to maximise their own performance. It is helping them to learn rather than teaching them” — John Whitmore
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Not only have the Board been doing the CEO’s tasks, it would appear this has been the case for eight years
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The Gemmet case, in my view, could be looked at through several lenses — for example, what ‘higher purpose’ or meaning does a professional manager derive his actions from?
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Anand must put the facts on the table. Call a cross functional team to analyse. Create a recovery plan
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Customer support has to become humane, it has to be about helping and every call can be uniquely solved
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The fundamental problem is that of an approach to IT. Current approach to business, profitability, costs and performance are all rooted in the industrial era
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“As far as the customer is concerned, the interface is the product” — Jef Raskin, who started the Macintosh project for Apple
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Security threats are evolving, complexities are increasing and the solutions need to be constantly updated
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There is no doubt about it – prescott’s customer relationship management has turned into a pure case of ‘mismanagement’
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“[Disaster] refocuses us in a very intense way… [...] people behave better than in ordinary life and [...] people find the meaningful role of deep social connections and see their absence in everyday life.” — Rebecca Solnit, author of A Paradise Built in Hell in an interview to TIME
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