Author
The writer is a General Manager with Wipro Technologies and is based in Bangalore. He drives Automation and Innovation for one of the divisions. The views expressed are personal and do not represent those of the organisation
The fundamental problem is that of an approach to IT. Current approach to business, profitability, costs and performance are all rooted in the industrial era
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Techniques, metrics and best practices exist. What is needed is the organisational will to implement them
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