Toyota Launches “Service Express”, A Doorstep Car Service
Toyota Kirloskar Motor today announced the launch of ‘‘Service Express’, which focuses to provide the convenience of car maintenance to customers at their closest access. Although Toyota has a successful model of Mobile Service Vans operational, it focuses to provide only select service offerings in terms of break down services and minor repairs.
With ‘Service Express’ Toyota is providing All Periodic Maintenance Services [Minor, Medium & Major], Express Maintenance in just an hour, Wheel Balancing, Wheel Alignment and even Eco-Car Wash. Further, Toyota also intends to provide car beautification services & minor body-paint jobs under this easy access servicing experience.
Commenting on this new service offering, Mr. N. Raja, Deputy Managing Director - Toyota Kirloskar Motor, said,“Convenience plays a very important role towards providing delightful services and ensuring peace of mind to customers. At Toyota, we always listen to our customers’ voice and strive to make our service offerings ever-better, providing easy access to Toyota’s car care. Our aim is to limit the constraints of fixed location set-up of car servicing with ‘Quick Service’ offers at customers’ doorsteps, bringing the best-in-class service experience even closer with these ‘On-wheels’ touch-points."
Under this initiative, currently Toyota covers the remote areas of Rajasthan, have been receiving positive feedbacks from customers on this doorstep service experience. The customers have been appreciative of Toyota’s concerted efforts and initiatives undertaken giving ease-of-access to car servicing. Now customers can avail this service in their own towns, while avoid travelling long distances for periodic vehicle maintenance.
In-line with its “Customer First” approach, Toyota conducts periodic service campaigns, promoting the importance of regular vehicle maintenance to ensure safe, comfortable and trouble-free drives, bringing an ever-new experience of owning Brand Toyota for its customers.
