M&M Financial Services: Centred On Employees

Mahindra & Mahindra Financial Services (Mahindra Finance) today delivers financial services, advice and support to over six million Indians in more than 3,60,000 villages — or one in every two villages in the country. The company recruits employees at the local level, and they speak the local language and understand the local challenges. MD Ramesh Iyer talks to BW Businessworld’s Manish Kumar Jha about the company’s people-focused culture.

On what makes the organisation a great place to work for
Our people focused culture makes us a great place to work and sets us apart from others. Our focus on creating everlasting employee experiences has enabled us to maintain our competitive advantage and sustain our presence in the Great Places to Work For list.

On the specific employee requirements of a BFSI company
We at Mahindra Finance, appreciate a strong strategic business orientation in order to create breakthrough business impact. We also expect a high degree of customer focus for co-creating solutions and enhancing our service delivery. We have been nurturing these competencies in our organisation through various structured development interventions for our employees. These conscious efforts are aimed at sustaining the desired competencies at expected levels for various stakeholders involved.

On the evolution of the company’s people practices
The organisation has ventured into newer markets from historically being a tractor financing company to being a diversified financial services provider. In 2015-16, the core business vertical underwent a major restructuring from a geography based to a product based structure. In alignment with the business restructuring, the ecosystem has also adapted to various iterations such as the people management has evolved from being operational to being a more strategic contributor. We have a heterogeneous mix of employees, and the scope of our policies and practices are in such a way that we have been able to cater to maximum beneficiaries.

On people philosophy
Mahindra Finance fosters a contagious synergy which makes everyone feel a part of this big family. There is a lot that drives us at Mahindra Finance that is beyond our business. As a part of our mission, we aim to touch more lives and drive  positive change.

It is equally important for our employees to be inspired by this Mission. Our people philosophy resonates very well with our Employee Value proposition — “Passion meets Growth”.

On the average time an employee stays at the company
Mahindra Finance has always had success stories of home-grown talent where employees join at entry level and eventually grow to lead departments and verticals.

We believe that an organisation is made by the long-serving employees. They become part of our family and take care of the organisation as their own a family. For the financial year 2017-18, we have distributed 1100+ Long Service awards to our employees.

On what the organisation would like to be known for
We have established ourselves as an organisation that is an integral enabler of livelihood creation pre-dominantly in rural India, co-creating opportunities and empowering the lives of millions.