Infosys To Lead Metro Bank’s Digital Transformation And £80 Mn Cost-saving Initiative

Metro Bank has struck a long-term partnership deal with IT services player Infosys to modernise its digital infrastructure and enhance key business operations. The collaboration will support the bank’s ongoing efforts to improve efficiency, reduce costs, and enhance the customer experience through advanced automation and AI technologies. 

Leveraging AI platform Infosys Topaz, Metro Bank is looking to streamline operations while maintaining its commitment to high-quality customer service.

According to Metro Bank CEO Daniel Frumkin, this partnership will help the bank build on its existing strengths, transforming the organisation into a more agile, scalable business. The bank anticipates achieving GBP 80 million in annualised cost savings this year, in line with its broader goal of reaching mid-to-high teen Return on Tangible Equity by 2027.

Daniel Frumkin, Metro Bank Chief Executive Officer, said, “At the end of this transformation, we will be a very different business, but the true essence of Metro Bank will remain the same – a highquality service organization putting customers centre-stage.

Infosys is set to bring its deep experience in automation, AI, and banking operations to help Metro Bank accelerate growth. 

As part of its broader transformation strategy, Metro Bank plans to expand its footprint by opening new branches in northern England.