Dispute Resolution at a Click

India is the largest democracy in the world and the judiciary is among the pillars on which the country’s democratic foundation rests, apart from the executive and the legislature. The judiciary ensures redressal of grievances of citizens and upholds the laws of the land. Yet, moving courts to seek redressal for injustice is not always within the means of the common man, in view of the costs involved in court cases. 

So Alternative Dispute Resolution (ADR) mechanisms have emerged. Presolv360 is one such platform that adopts a unique approach to resolving commercial disputes at virtually zero cost. The platform is able to do this by blending technology, human expertise and innovation to provide a quick, effective and enforceable outcome. To distinguish itself from law firms, the company prominently displays a disclaimer stating that Presolv360 is not a law firm and does not offer legal advice. The utilisation of any materials or services provided by Presolv360 should not be considered a substitute for seeking professional legal advice, the disclaimer clarifies.

Technology Driven

Alternative Dispute Resolution mechanisms have successfully aided the judiciary in resolving a plethora of cases. However, their impact can be significantly enhanced by incorporating technology. Hence, it is imperative to promote the concept of Online Dispute Resolution (ODR) in the country, unleashing its true potential and enabling the collaborative resolution of disputes in an online environment. This approach would make the process quick, cost-effective and accessible to all, including common individuals, companies, institutions and even governments.

According to a report by Daksh (State of the Indian Judiciary), litigation results in an average yearly loss of wages or business amounting to approximately Rs 50,500 crores. Additionally, litigants collectively spend around Rs 30,000 crores annually on court proceedings. In such a scenario, ADR mechanisms have proved to be effective.

Technology has revolutionised work processes in numerous ways, with time-saving being a crucial aspect. Presolv360 has seized all the advantages of technology by providing online dispute resolution services outside the court. It has benefited corporates and individuals in many ways.

Low Cost Settlement

Presolv360 is a platform that adopts a unique approach to resolving commercial disputes at virtually zero cost by combining technology, human expertise and innovation to deliver a quick, effective, and enforceable outcome. The platform is ISO-certified and operates on a cloud-based, end-to-end Online Dispute Resolution (ODR) system that can be accessed through desktops, laptops, and smartphones. It incorporates robust security measures and adopts global best practices for data protection and privacy.

Smart case management tools are made accessible to disputing parties, lawyers, neutrals, and administrators. The platform integrates email, WhatsApp, SMS, and postal services, enabling real-time tracking of communications. Additionally, it utilises automated phone system technology, automated document workflow, pre-formatted documents, e-signatures, and e-stamping.

Presolv360 also features automated settlement builders, a blockchain-based trace trail of proceedings, machine-intelligent chatbots, and auto-generated reports on dispute trends. The firm harnesses the power of technology to facilitate quick and effective resolution of disputes outside the courtroom, thereby significantly reducing the costs and resources associated with their resolution.

A Novel Approach

Presolv360 is an ISO-certified cloud-based ODR platform that leverages technology, human expertise, and innovation to resolve commercial disputes effectively. With features such as smart case management tools, multiple communication channels, automation, security measures, and AI-powered chatbots, Presolv360 ensures a swift and efficient resolution process. The platform also focuses on revolutionising the fintech sector by offering rapid online dispute resolution, enabling fintech enterprises to close disputes and recover outstanding amounts quickly.

By harnessing the power of technology, Presolv360 aims to provide a collaborative online environment for dispute resolution, making it accessible to individuals, companies, institutions and even governments. With its emphasis on reducing costs, saving time, and providing enforceable outcomes, Presolv360 demonstrates the potential of ODR in transforming the justice system and empowering citizens to access justice easily.

In India's fintech sector, while lending has witnessed significant innovation, the recovery aspect has lagged behind. Presolv360 addresses this gap by focusing on the payment cycle of fintech firms, utilising digitisation and proprietary tools to offer swift online dispute resolution. This allows fintech enterprises to resolve disputes and recover outstanding amounts in as little as a day, compared to the months or even years it would typically take.

Simultaneously, Presolv360 provides fintech customers and responding parties in a dispute an easy, impartial and effective means of closing disputes, resulting in cost and time savings ‒ and of course, peace of mind.