Showcasing how leading retail organisations are using observability to enhance digital customer experiences and improve operational efficiency, a report has highlighted that retail and consumer organisations adopted alerts (62 per cent) and network monitoring (59 per cent) at higher rates than other industries, showcasing the demand for rapid, actionable insights in fast-paced retail environments.
The report titled ‘State of observability for retail’ by New Relic, an intelligent observability platform, revealed that retail organisations outpace other sectors in addressing outages, with a median mean-time-to-detection (MTTD) of just 32 minutes. This agility translates to a median annual downtime of 164 hours, 41 per cent lower than other industries surveyed in the wider 2024 Observability Forecast report.
“Retailers need to deliver great digital experiences to their customers, and they rely on observability to let them see into their digital presence. The findings in the report clearly show how strategic investments in observability not only drive technological innovation but also lead to tangible business outcomes, enhancing customer satisfaction and operational visibility,” stated Nic Benders, New Relic Chief Technology Strategist.
The report added that security, governance, risk and compliance were the top technology strategies driving observability adoption, with 46 per cent of retail organisations indicating this was the case. Artificial intelligence technologies are also a significant catalyst, with 39 per cent of retail respondents identifying AI as a key driver for observability.
The integration of Internet of Things (IoT) technologies was another key factor, with 32 per cent of retail organisations saying this was driving their desire to adopt observability. The report further mentioned that over half (52 per cent) of the respondents said they planned to deploy synthetic monitoring within three years, 49 per cent anticipated deploying mobile monitoring and 42 per cent planned to implement browser monitoring to optimise online customer journeys.
 (1)_20241122044346_original_image_10.webp)
