IT company Infosys on Thursday said it is expanding its collaboration with Nvidia to introduce a suite of advanced generative AI-powered solutions designed specifically for the telecommunications industry.
The fresh initiative harnesses the power of Infosys Topaz alongside Nvidia’s cutting-edge AI technologies, to support and enhance customer experience, streamline network operations and accelerate service delivery for telecom companies.
The partnership has produced three solutions. The first, a TOSCA Network Service Design solution, utilises Nvidia’s generative AI capabilities to optimise and customise TOSCA templates, significantly improving the efficiency of network service design. By integrating Nvidia’s NIM and NeMo Retriever microservices, Infosys has achieved a 28 per cent reduction in latency and a 15 per cent increase in accuracy.
Another development is the AI-powered Smart Networking Operating Center. This solution is tailored to assist network engineers in troubleshooting and resolving network issues with greater speed and accuracy. Leveraging Nvidia’s AI technology, the Center reduces the mean time to resolve issues by 61 per cent and delivers a 22 per cent boost in accuracy, promising to enhance overall network reliability and customer satisfaction.
In the area of customer service, Infosys has introduced Infosys Cortex, a generative AI-driven platform designed to transform contact center operations. Utilising Infosys Topaz and the Infosys Cobalt cloud suite, Cortex creates realistic customer simulations for training contact center agents, thereby optimising the training process and reducing associated costs.
In a statement, Anand Swaminathan, EVP & Global Industry Leader - Communications, Media and Technology, Infosys, said, “Through our collaboration with NVIDIA, we are poised to unlock cutting-edge enterprise AI capabilities, helping global organizations improve business efficiency. By integrating Nvidia’s advanced AI technologies with Infosys Topaz, we aim to transform network service design, NOC operations, and contact centre functionalities. It will also help ensure the safe and responsible deployment of AI. This collaboration exemplifies our commitment to drive innovation and operational excellence for our customers.”
