In support of the Digital India initiative, Indian Oil Corporation deploys a new technology initiative, ChatBot, at the recently concluded PetroTech-2016, 12th International Oil & Gas Conference and Exhibition at Delhi, held under the aegis of the Ministry of Petroleum & Natural Gas.
The ChatBot was deployed as a downloadable app to serve as a digital assistant to delegates, providing them with all the information on conference sessions, exhibition, speakers, special events, facilities and other useful information digitally on their mobile phones or on the event website.
This app is a conversation tool between humans and machines, where people can ask questions in the natural language and the bot, using its capabilities understands the context and replies to the query by fetching relevant information from the database at the backend. The initiative was taken in partnership with Microsoft.
In view of the huge success of ChatBot at the PetroTech-2016 Conference, IndianOil is planning to deploy this technology for its internal stakeholders with an aim to assess its usefulness to the field force in their day-to-day working.
BW Reporters
The author is a journalist with BW Businessworld. He primarily covers Retail, Media & Entertainment and Travel & Tourism sectors
