How Is Artificial Intelligence Impacting Casinos And Dealers?

Although the pay for live dealers has increased by 150% in the last ten years, casino owners are reconsidering their staffing decisions in light of the development of artificial intelligence. It appears inevitable that artificial intelligence (AI) will permeate both brick-and-mortar and online casinos as it starts to disrupt entire industries and put jobs at risk. Is there a risk to live dealers when using artificial intelligence software to improve the gambling experience? 

Future of Casinos

A live dealer is an integral part of the casino experience for many players. They are there to protect players from confrontations and cheaters in addition to offering advice to novices. Even though this is fantastic, AI may be superior to humans in many areas of dealing. Many artificial intelligence (AI) developers want their systems to enhance user experience by allowing AI to support safety, personalised bonuses and rewards, as well as customer service.

Gambling Is Safer Because Of AI

How does AI contribute to safer gaming? Well, there are countless opportunities. There are a lot of reasons why integrating it into casinos might be beneficial, including ensuring responsible gambling through AI software that detects addiction by analysing time spent on their favourite games, offering players individualised customer service (through data collection) and identifying cheaters.

Though some contend that AI could turn into a tool for evil in the wrong hands, the future of this technology is uncertain. Although personalised service is excellent, the amount of personal information they collect may be detrimental and provide room for abuse.

AI Gambling Technology

Artificial intelligence's versatility is a pro (or a con, depending on your perspective). Put simply, we have not yet discovered the full extent of its capabilities and likely won't for some time. For the time being, sophisticated software that recognises odd patterns and the use of prohibited operating systems is being used to introduce AI as a deterrent against cheating.

Furthermore, it can go beyond providing customer service to be efficient, practical and customised to your preferences. At the moment, chatbots are frequently ambiguous and useless, giving generic answers that neither assist nor address the query. AI can provide personalised support by compiling information about your favourite games and in-play metrics.

Artificial intelligence is transforming poker in another way with the introduction of AI live dealers. And this is the main point of contention. Since gambling first started hundreds of years ago, human dealers have been a crucial component of casinos; however, casino bots are a threat to them today.

The live casino online is aware that using artificial intelligence in place of dealers can offer a cheaper, faster, more dependable and smoother service—in addition to the potential to reduce expenses and boost earnings. AI never takes a vacation or fails to arrive at work on time because it is always available. Additionally, it can enhance the user experience by offering personalised responses and real-time analytics.

Additionally, it can be utilised to generate personalised awards according to gaming habits, winning percentage and the duration of time spent at an online or real-world casino. Once more, this eliminates the requirement for employees to organise and develop weekly bonuses and incentives. Its ability to eliminate the middleman is a profitable draw for casino owners.

AI And Live Dealers

Another intriguing member of the AI family is virtual reality. The announcement of the Apple Vision Pro by Apple has already generated some buzz. It has the potential to further improve the casino experience and increase the allure of incorporating artificial intelligence once it becomes widely used. Gamers will soon be able to don a headset and virtually enter a personalised casino featuring their preferred games and tournaments. More precisely, it will be equipped with preset buy-ins and preferred stakes that a casino can access with a single button press.

At the moment, realism is the biggest barrier that AI in casinos faces. Even though AI dealers don't yet have the same appearance and behaviour as a real person, this could all change in the next year or two. You won't be able to tell the difference between AI and a real person in any casino game soon; AI will talk, deal, and behave just like a human, be it online blackjack or poker. Even more impressively, because of its adaptability, it can be used in any online casino game.

Disclaimer: The above is a paid post , the views expressed are those of the sponsor/author and do not represent the stand and views of BW Businessworld Editorial