Computacenter Projects Sharp Rise In India-based Services Revenue, Plans To Double Headcount

UK-based tech solutions provider Computacenter inaugurated its new India headquarters and service centre in Bengaluru on Friday. With a new facility capable of accommodating over 3,300 employees, Computacenter is looking to support clients worldwide while aiming for significant growth in its India-based services revenue and workforce.

In an interview, Mike Norris, Group CEO at Computacenter, outlined the company’s vision for India. “On our services revenue front, our global revenue stands at GBP 1.2 billion, and we’re delivering about 10 per cent of that from India." 

He underlined Computacenter’s strategic focus on India, anticipating a sharp rise in services revenue from the region. “I would expect that GBP 1.2 billion to grow. Not massively, but it’s going to be mid-single digit growth. But I’m going to drive faster growth from India than I am in the business as a whole,” Norris added.

Doubling India Workforce

The expansion in India extends beyond revenue growth for Computacenter as it eyes a big increase in its workforce. “I would expect our Indian business to double in three years, in terms of headcount,” Norris projected, mentioning that the company plans to double its current headcount of 1,800 employees in India. 

Four and a half years ago, the company had yet to establish a physical presence in India.

The new headquarters in Bengaluru will serve as a major hub for supporting Computacenter’s global operations, catering to clients across more than 70 countries.

Computacenter’s Indian operations encompass a diverse range of functions, including managing the company’s Global Capability Center (GCC), providing remote support for international clients, and servicing local Indian customers. The GCC, currently employing 300-350 people, handles internal functions such as finance, while the bulk of the workforce focuses on delivering remote management support for global clients. Additionally, approximately 200-300 employees cater to the needs of Indian clients.

The decision to expand operations in India was driven by both customer demand and access to a highly skilled workforce, revealed Norris. “The skill base that India produces in technology is remarkable,” he said. 

In FY23, the LSE-listed firm crossed GBP 10 billion in gross invoice income, a 11.4 per cent year-on-year (YoY) increase. Revenues grew by 7 per cent, totaling GBP 6.92 billion. Both technology sourcing and services segments saw growth, with gross invoiced income up by 12.9 per cent and 14.2 per cent respectively. Internationally, contributions were notable, with Germany’s adjusted operating profit increasing by 13.8 per cent and North America showing a 24 per cent improvement. The company’s worldwide expansion over the past five years facilitated a doubling of adjusted profit before tax and adjusted earnings per share.

Rohit Chintapali

BW Reporters The author is Regional Editor (Technology & South) at BW Businessworld.