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Uber Paid $1 Million To Hackers To Conceal Data Breach Of 57 Million Users

Discovery of the company’s cover-up of the incident resulted in the firing of two employees who led Uber’s response to the hack, said Dara Khosrowshahi, who was named CEO in August following the departure of founder Travis Kalanick

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Need Of Client Filtration: Unrevealed Secret Of Leaders

One of the clearest paths to a successful client relationship is insuring that both parties share a common perspective and understand exactly with whom they're doing business

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Treating Customers Fairly Is A New Minimum Standards

Every organization needs to regularly monitor and enhance above control mechanisms within the organizations

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Customer Experience An Integral Part Of Indian Banking, Say Experts At FIBAC 2017

Doyens of the finance and banking industry discussed the importance of the customer journey in the world of banking at a panel discussion during the second day of FIBAC 2017

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Five Things To Understand About Your Next Generation Customers

Gartner's research suggests that application leaders should focus on five key differences in the next generation of customers

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What Difference We Can Make To Drive Ethical Fashion?

“Never doubt that a small group of thoughtful, committed citizens can change the world; indeed, it's the only thing that ever has.” - Margaret Mead.

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'Our Aim Is To Provide Simplistic Yet Satisfying Solution In The Repair And Maintenance Market'

In an interview, Snehanshu Gandhi and Gaurav Shrishrimal tell BW Businessworld that they have been able to make TappMe a leading Home Repair and Services Brand

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We Cannot Hide Anything From Consumers: Danone India MD

The consumers nowadays take note of all that the brands do. Unlike earlier, brands are now held accountable and answerable by them thanks to social media.

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‘Cloud Has Become A Central Part Of Discussion With Customers’

Vikas Arora, Country Manager, Cloud Business, IBM India & South Asia tells BW CIO his go-to-market strategy to achieve this goal. He also speaks about the potential of IoT and AI and how some of IBM’s customers are using these technologies on the IBM Watson platform

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Turning Over A New Leaf

In the coming years, branch banking will witness a revolution. With increasing adaptability shown by the youth towards technology, the future of branch banking is about to change. The focus will be on delivering more value at less operational cost

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Customer To Pay A New Roaming Charge

It will be sometime before banks sort out registration woes

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Bharti Airtel Starts Digital Customer Care In 11 Languages

Telecom operator Bharti Airtel announced the launch of *121# Digital Care platform in 11 Indian languages, including Hindi, Punjabi, Marathi, Gujarati, Tamil

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‘We Aspire To Power Every Human Decision In Enterprise’

Srikanth Velamakanni, Co-founder, Group Chief Executive & Executive Vice-Chairman, Fractal Analytics, talks about artificial intelligence and algorithms coming into decision support systems and how these can reduce the dependence on human judgement, and yet be highly accurate.

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