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Is The Worst Over For Real Estate?

40 per cent drop in sales of real estaste since demonetisation

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The End Of The Road For The Congress?

46 year-old Rahul Gandhi is expected to be elevated to party chief someday

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They Say ‘Data Is The

New Oil’ As cliché as this statement is about to become, it is imperative to understand where marketing and branding stand in a data-driven world…

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Clean Pills And Bills

The Union Budget contained a proposal to make changes in the Drugs and Cosmetics Act to make generic prescription compulsory in the country

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Editor-in-chief’s Note: An Accolade For The Best

We have shortlisted CEOs, who are natural leaders and visionaries. For instance, Sanjiv Mehta, CEO of FMCG behemoth, Hindustan Unilever is acknowledged as one of the best CEOs because he played a role in building leadership talent and strengthening the organisational capabilities that assisted in ex

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Case Study: What Is Your Answer, Joseph?

“Internationally we are known to be rude, aggressive, tip poorly, treat retail staff like personal servants and then complain about poor service.” — V. Rajesh, retail consultant, in his blog An Indian and a Retailer

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Case Analysis: Triggering A Rude Behaviour

Improve the quality of the shop floor sales staff. At the same time, give powers to those in charge to draw a line with a rude customer

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Case Analysis: The Angry Shopper

Shoppers have a role to play in motivating the staff to give good service, which they do not fulfill

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No Beasts In The Stockmarket

What the book lacks in sophistication, it more than makes up for in street smarts. There is no shortage of hearsay in the book. No sources have been cited to verify conversations, with real personalities quoted and hence difficult to vouch for the element of realism

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Hits And Traffic

There are three parts in the book subdivided into chapters. Part 1 Capture Internet Chaos talks about the infrastructure of a website and the right way to build one

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