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Latest Articles in Case Study

Case Study: Leading The Mind

“When we avoid the responsibility for our own behaviour, we do so by attempting to give that responsibility to some other individual or organisation... We then give away our power to that entity” — M. Scott Peck, American psychiatrist

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Case Analysis: Do Not Prejudge

To make selection decisions on the basis of 360-degree feedback would be inappropriate

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Case Analysis: Dramatic Change

Does Shamsher expect Madhav to change through a few sessions of coaching?

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Case Analysis: Discernment Is Crucial

Madhav will need greater depth of intervention for every right step he takes

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Case Study: What Is Your Answer, Joseph?

“Internationally we are known to be rude, aggressive, tip poorly, treat retail staff like personal servants and then complain about poor service.” — V. Rajesh, retail consultant, in his blog An Indian and a Retailer

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Case Analysis: Triggering A Rude Behaviour

Improve the quality of the shop floor sales staff. At the same time, give powers to those in charge to draw a line with a rude customer

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Case Analysis: The Angry Shopper

Shoppers have a role to play in motivating the staff to give good service, which they do not fulfill

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Case Study: The Sigh Of Our Times

“The amount of control you have over somebody if you can monitor Internet activity is amazing” — Tim Berners-Lee, inventor of the World Wide Web By Meera Seth

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Case Analysis: Digital Trends

We manage well in the brick and mortar world on what to show and whom to show. Use the same logic in your digital life too

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Case Analysis: The Ethical Data Broker

With the digital world growing ever larger, there is a pressing need for data brokers and advertisers to move forward in a transparent and ethical way that is both respected and admired

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Case Analysis: Remarketing Is Here To Stay

Contextualising the advertisements a person sees on the Internet is the (Un) Holy Grail of marketing

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Case Study: Idea To Destiny Via Habit

“We are what we repeatedly do. Excellence, then, is not an act, but a habit” — Aristotle

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Case Analysis: Inclusive Change

Social change is said to be the most constant feature of all human societies. There are several ways in which social change actually comes about but the one that is immediately relevant is the way in which technological developments affects social change

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